Effective Date: 23/05/2026
Welcome to Gofera. Your privacy is important to us. This Privacy Policy explains how Gofera (“we,” “our,” or “us”) collects, uses, stores, and protects your information when you use our website, mobile application, and related services.
By using Gofera, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Phone number
- Email address
- Delivery address
- Payment information
- Profile photo (optional)
Device & Technical Information
- IP address
- Device type
- Operating system
- Browser information
- App usage data
- GPS/location data
Order Information
- Restaurants ordered from
- Order history
- Delivery preferences
- Payment transactions
2. How We Use Your Information
We use your information to:
- Process and deliver food orders
- Provide customer support
- Improve our platform and services
- Send order updates and notifications
- Personalize user experience
- Detect fraud and enhance security
- Process payments securely
- Comply with legal obligations
3. Location Services
Gofera may request access to your device location to:
- Detect your delivery address
- Improve delivery accuracy
- Show nearby restaurants
- Enable map-based address selection
You can disable location access anytime through your device settings.
4. Payments
Payments made through Gofera are processed securely through trusted third-party payment providers. We do not store your full debit or credit card details on our servers.
5. Sharing of Information
We may share limited information with:
- Restaurants to prepare your orders
- Delivery riders for delivery purposes
- Payment providers for transaction processing
- Service providers helping us operate the platform
- Government authorities when legally required
We do not sell your personal information to third parties.
6. Data Protection & Security
We implement appropriate security measures to protect your information from unauthorized access, misuse, alteration, or disclosure. However, no internet-based service is completely secure.
7. Cookies & Tracking Technologies
Our website and application may use cookies and similar technologies to:
- Improve user experience
- Remember preferences
- Analyze platform performance
- Provide personalized content
You can disable cookies through your browser settings.
8. Your Rights
You may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Delete your account
- Withdraw consent for certain data processing
- Request a copy of your stored data
To exercise these rights, contact us using the details below.
9. Third-Party Services
Gofera may contain links or integrations with third-party services such as payment gateways, maps, or analytics providers. We are not responsible for the privacy practices of these third parties.
10. Children’s Privacy
Gofera is not intended for children under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will become effective immediately after posting on our platform.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Gofera
Lokoja, Kogi State, Nigeria
Email: support@gofera.com
Phone: +234 8168374589